3.2.1. Dates and time indicated in line are the final dates and time when bets are accepted for a certain event. They might not coincide with the date and time of the event's actual start. Match date that is not correctly indicated can not be the reason of canceling a bet. At calculation of bets, time of event start is considered actual time of event start set by official documents of organization holding such competition. In case the event started earlier or later than the initially announced date, result of such event is considered valid as well as the bets, if they were placed before the event start.
3.2.2. In case the event is postponed for more than 72 hours from the time indicated in line, bets for such event are returned and this event is excluded from expresses. Except for:
- basketball, hockey, baseball and American football matches of North American leagues. For these events bets are returned if the match didn't take place or was postponed for more than 12 hours from the time indicated in line;
- tennis matches - bets on them are valid until the tournament end during which these matches take place.
If any match is not played to the end and is considered to be uncompleted (see the item 10), then those outcomes, which are unambiguously determined to the moment of its stop (e.g., outcome of the first half, 1st goal and its time, etc.), are accepted for the bet calculations. On all the other bets the payment is made with the winning coefficient equal to «1».
3.2.3. In competitions, where such terms as a «home team» and an «away team» are used, in case a match is being moved on the neutral field (the reference designation in the line: the «neutral field»), bets are valid; at the rearranging on the field of the team-contestant (except for a case of teams from one city) Ц the winning coefficients on the bets are to be equal to «1». If an international match is being moved to another country, the winning coefficients on the bets on the given event and the events connected with it (e.g., qualify into the next round) are to be equal to «1». If for any event the terms a«home team» and an «away team» are non-applicable, then at changing the venue all the bets on it will stand.
3.2.11. If more than one participant or a team is declared to be the winner of the competition, the winning coefficients on the bets on these participants are divided into the number of winners. E.g., if two participants are declared to be the winners, their winning coefficients on the bets are divided into two.
3.2.5. If the participant – a member of the team (a soccer player, an ice hockey player, a basketball player, etc.) does not take part in the match, the winning coefficient on the bets on him is to be equal to «1», unless otherwise specified.
3.2.6. In case of discrepancy of the data from several sources of the information (the date, the time, the result, the title of a team) the bookmakers company stops winning payouts until the complete examination of the authenticity of such data. If the result of the completed event given at the official site differs from the TV-broadcasting data, then the company reserves its right to make bet calculations according to the TV-broadcasting data.
3.2.7. If the result of the completed event was for some reason cancelled or changed later (disqualification of the team or players, referees, conditions, etc.), the bet calculations are made on the basis of the initial (actual) result. If the result of the completed event given on the official site differs from the TV-broadcasting data, then the Company reserves its right to make bet calculations according to the TV-broadcasting data.
3.2.8. While calculating bets the actual starting time of an event is taken into account that is approximately defined under the documents of the organizing officials and if there are no such approved documents, then on the basis of the official sites of the sports federations, sites of the sports clubs and other sources of the sports information. By valid (actual) results we consider those that are declared under the official protocols and other official sources of the information immediately when the event is completed.
3.2.9. The bet accepting on one outcome or a combination of the outcomes from one player can be limited by the decision of the Company.
3.2.10. The Company reserves the right to limit the maximum stake on the particular events and also to limit or increase the maximum stake for the particular client without any notification and explanation of the reasons.
3.2.11. Suspended events
3.2.11.1. Event is considered held if it's suspended, not finished within 24 hours and if played not less than:
- football – 70 min;
- NHL hockey – 50 min;
- eurohockey – 50 min;
- NBA basketball – 40 min;
- eurobasketball – 35 min;
- baseball – 5 innings;
- american football – 50 min.
Exceptions are the cases of draw score at the moment of match stop in sports where was not the outcome for the draw in the line. In such cases the event is considered as not held.
3.2.11.2. In cases not listed in art. 3.2.11.1., an event is considered as not held if it's suspended and not played till the end within 24 hours.
3.2.11.3. Suspended events considered as having taken place are calculated on general terms.
3.2.11.4. If the match started from the moment where it has been earlier suspended and the line doesn't stipulate for this, then the bets are subject to return.
3.2.11.5. Additional terms of calculating the bets for some sports are possible if they are indicated in corresponding articles of the rules.
3.2.12. If initial result of the held event is later cancelled for any reasons, then it is not taken into account and bets are subject to payment according to initial (actual) result. Actual result is the one that is announced on the basis of official protocols and other official sources of information immediately upon event end.
3.2.13. When collecting information on results of competitions Arenabets takes into consideration only information obtained from the Internet sites that are official sources. Claims on accuracy of results are not accepted by Arenabets.
3.2.14. Information published on the Internet sites that are not listed as official sources or that is supplied by other bookmaker's offices or mass media, is not official and is not reviewed by bookmaker's office in case of claims on the part of players.
3.2.15. In case of mistakes made by personnel or software failure during acceptance of bets (obvious misprints, mismatch of odds in different positions, appearance of positive (instead of known negative) odds given to the favorite and etc), or signs of unsportsmanlike competition or other cases of violation of the present rules, the Office has the right to call the bet invalid.
3.2.16. If the bet is considered invalid, it is returned and if it's included in express or system then for calculation purposes it's calculated with coefficient «1».
3.2.17. In disputable situations without any precedent, final decision is made by the Arenabets.